Refund policy
We want you to be happy with what you buy from us. If something isn't right, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Starting a return
To start a return, email us at contact@wadesbooks.com with your order number and the reason for return. We will confirm your return and send you our returns address in the United States, along with instructions.
Please request a return before sending anything back. Items sent to us without an approved return cannot be accepted or refunded.
Return condition
To be eligible for a return, your item must be in the same condition you received it. Most of our stock is used or secondhand, and we describe condition honestly at the point of sale, so we do not accept returns on the basis of ordinary wear that was disclosed in the listing.
Who pays return postage
Return postage is paid by the buyer. Our returns address is inside the United States, so you pay domestic U.S. postage rather than international shipping.
Where an item arrives damaged, defective, or is not the item you ordered, we cover the cost of return and you will not be out of pocket.
Damaged, defective, or incorrect items
Please inspect your order on arrival. If an item is damaged, defective, or the wrong item, contact us within 14 days of delivery with a photograph and we will put it right with a replacement or a full refund, including postage, at no cost to you.
Non-returnable items
We cannot accept returns on gift cards, or on items damaged after delivery through misuse or ordinary handling.
Exchanges
The quickest way to get the item you want is to return the one you have and place a separate order for the replacement once your return is approved.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, your refund is issued automatically to your original payment method within 10 business days. It can take additional time for your bank or card issuer to post the refund to your account.
Where you paid for Priority Tracked Delivery, the original delivery charge is not refunded unless the return is the result of our error.
If more than 15 business days have passed since we approved your refund and you have not received it, contact us at contact@wadesbooks.com.
Contact
Wades Books is a trading name of KAIZEN BOOKS LTD, a company registered in England and Wales (company number 16209285), 14 Nelson Walk, Flat 21, London, E3 3FH, United Kingdom. For any question about returns or refunds, email contact@wadesbooks.com.